crosenblum - 4:12 pm on Jul 2, 2004 (gmt 0)

1. Thats why I always set up content systems so i never got to do content changes.

2. I never start any projects unless i got full nail-biting details of exactly everything they want. If they miss something, then the whole project stops, until they iron out missing details.

3. Never offer to do content changes, always train their people to do it. After all you are a Designer/Developer not a content/merchandising person, which has to be the clients role.

4. Document any and all code/design changes, give an estimate of time/money, explain it is only an estimate, then get in WRITING that they accept this estimate.

After the work started and they start complaining bout time or cost, remind them of their SIGNED CONTRACT. If they choose to cancel, they still have to pay project minimum costs, then UNDO the work you started.

After all if they don't want to pay, why should they get the work for free.

5. Mutual Respect, respect them, but make sure they respect your time, energy and effort. If they don't explain, that you'll only work with professional clients.