beckie - 6:51 pm on May 27, 2004 (gmt 0)

They ask you to do a 'quick' update and then you bill them your hourly rate. They complain that it was a 1 minute 'copy and paste' project and they shouldn't have to pay $xx for that.

I don't mind doing it every once in awhile for free, but when they ask to do it on a weekly basis and don't want to sign up for a weekly maintenance plan, it gets out of hand.