mbennie - 4:12 pm on Feb 3, 2004 (gmt 0)

I use LivePerson.

While the chat is nice, it is expensive. There are other free scripts to do the same thing.

To me, the real benefit of LivePerson is that I have the ability to see who browses what, for how long, and where they come from.

This is of enormous value to me. It's like watching people browse shelves in my store in real time. We have implemented tweaks and changes to the site design and navigation from some of what we have learned watching people browse.

Chat isn't worth much. Real time monitoring and demographics is priceless.