lucy24 - 9:39 am on Oct 14, 2013 (gmt 0)
Just remember that all that trust and goodwill and happy thoughts will fly right out the window if you get e-mail from customers ... and never answer it.* If your schedule is unpredictable and business goes by fits and starts, plug in an auto-responder. "We like you! We love your money! We will answer your email as soon as we possibly can! ... Just not right this instant."
* Necessary corollary: Send yourself an e-mail using the contact form-- and then make sure it shows up exactly when and where you expect.