TheOptimizationIdiot - 6:45 am on May 1, 2013 (gmt 0)
Here's an example of what I mean about being users behind:
In 2010 Google knew users would like instant previews. They even say users who use them are an astounding 5% more likely to be satisfied with a result in their announcement. (They don't say what % of users actually used previews in testing or state the margin of error for their data collection, but that's not the point and could have really detracted from the hype of introducing them): [googleblog.blogspot.com...]
The problem with previews wasn't even actually Google imo. It was Google's users being so far behind they didn't know they would like them or could be a whopping 5% more satisfied with the result they clicked if they did use previews, because even as early as 2010 Google was so far ahead of the game they knew the "5% more likely to be satisfied rate" they announced would be a "good thing" and their users would understand they were supposed to like and use the previews more as time went on.
It's not like Google totally hyped up a number of increased satisfaction and botched it or anything. Users just weren't up to speed on what they really wanted and obviously still aren't because they didn't use the sh*t.
(In all honesty, I liked the previews, because it made it so I didn't have to click on a result to not find what I was looking for or think "wow, this is what the results are like now? Glad I switched a while ago...")