carminejg3 - 3:02 pm on Jul 31, 2013 (gmt 0)
You need to track down the original host.. Not the reseller.
For example: A host will rent a dedicated server from SERVERCENTER who will will rent a vps to fastdom and fastdom will offer xyz a reseller account. You need to go to SEVERCENTER. not xyz.
The main datascenter will alert the chain. xyz doesnt care.