Catalyst - 5:35 pm on Feb 26, 2013 (gmt 0)
"Would it be normal for a business to change the N while claiming to include the city name in it, if it had multiple locations?"
Normal? Well, it's kinda normal for businesses to TRY or think they can.
BUT it's major guideline violation and the #1 reason listings get suspended!
Name needs to be name period. No city or KWs added. Google and customers know what city that location is in by the address.