lucy24 - 6:08 pm on Jan 25, 2013 (gmt 0)
Now if only the search engine quality and spam teams had such nice prompt customer service for inaccurate rankings...
Personally I'd be happy if Google In Your Language answered e-mail with something other than an automated response directing you to a forum whose last visible post dates from 2008. (This is really true. And I don't mean December 2008, either.)
Hypothesis: They've only got one really good response team, which is assigned to whichever project currently has top priority. So I guess that's the Knowledge Graph.