nomis5 - 10:47 pm on Jan 20, 2013 (gmt 0)
i am starting to think that google is changing regularly so that their is some inconsistency in the serps that they can't be pinned down to a specific criteria or ranking formula
100% agreed. The reasons why are probably many and not clear. Certainly by varying the SERPS randomly they have applied a massive blow to anyone practising SEO and trying to sell their services to website owners.
Has the SEO company improved / damaged your ratings? At present no one can say with any reasonable certainty.