diberry - 1:15 am on Nov 19, 2012 (gmt 0)
Glad to hear of the good outcome!
Yup, that definitely sounds like a complete mea culpa - and a big one. One assumes Google will make at least some mistakes with penalties - out of eleventy billion websites, you can't expect people or computers to call every one just right. But I still think they must have *thought* something huge was wrong with the site to de-index it. I'd love to know what that was!