Wilburforce - 9:21 am on Nov 1, 2012 (gmt 0)

Our organic traffic is being hand picked and the viewers with a "buy" intent are being sent elsewhere.

How would that work? I suppose Google could infer a "buy" intent from the search terms (i.e. demote/penalise terms that showed intent), but the effect of that - if it is happening - would be impossible to differentiate from over-optimisation penalties or similar.

Having returned a result, they can't do much to discourage a searcher from clicking on it unless they are substituting the page description with their own (does this apply? it does, as it happens, to my home page, but their descriptin works for me).