rajivatre - 6:40 am on Aug 17, 2012 (gmt 0)
I agree with SevenCubed about his client.
Many of my non technical friends recently started complaining about google results.
They said that many times they dont get proper results on first 1-2 pages.
Remember here there are very few users who said they go to 3rd or 4th page to search.
So if they dont find relevant information they go and change their search term and so on.
I think this could be the classic case why google is claiming that users are using google more time.
The reason could be that users are not getting correct results and so they are trying to search again and again with different search terms.
This may not be alarm bells for google but may be they need to look into this angle as well.
My 2 cents.