tedster - 4:52 am on Apr 1, 2012 (gmt 0)
Surely, google users will notice these crap results and start moving away... soon.
I'd almost guess that Google is just removing older authority sites in favor of nothing but news articles and blogs... Branding obviously has lost traction.
Hmm... something just doesn't ring true about that. I'd wait a while before making that conclusion.
I think the first quote above (from the March threadO is closer to the situation... unless... Google has decided that ecommerce is not the intention of the great majority of users making that specific query.
If that is the case, and it doesn't switch back soon, then you really do need to diversify your sources for traffic acquisition. I assume you've been re-thinking that already, since you've been in a sort of crisis mode for an extended period.