scottsonline - 7:52 pm on Feb 2, 2012 (gmt 0)
Its so bad today we had to change the voice attendant to instruct callers we are not the manufacturer of brand xyz. In the last ten days almost 3,900 visits from people looKing for the manufacturer versus 300 in the previous year. Those 3600 came at the sacrifice of 3600 that was actual converting traffic. Our google referrals are the same but they are misguided trash.
Site has not been changed in over a year. Bing and yahoo traffic and conversions up 20%.
Don't know what they did but some switch is providing users with an awful experience.