rlange - 3:50 pm on Dec 15, 2011 (gmt 0)

southernmost wrote: After finally understanding this, the office of the president (yes, I reached up the top of the organization) responded that they were aware of the issue, but weren't going to do anything about it - unless, maybe, enough people let them know it was a problem.

I do not and have not used GoDaddy for hosting, but this response still angers me.

This issue is such a fundamental piece of web hosting and they're doing it wrong. Worse than that, they acknowledge that they're doing it wrong, but won't do it right unless an unspecified number of people complain about it.

GoDaddy clearly doesn't take the services they provide very seriously.

The proper customer response to this is to cancel your account and clearly cite this issue as the reason. Don't just complain and then continue to pay them, because they'll have no incentive to improve.

--
Ryan