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walkman - 4:40 pm on Oct 5, 2011 (gmt 0)
Ding, ding, ding! We have a winner, but that ruins Google's brand-promotion plans since brands will be outranked quite often for many keywords. This non-wholesale penalizing will result in a better experience for users but the money is in cleaning the 'cesspool.' Google engineers can't be super-smart and not know this, so which one is it? Are they dumb or... ?No they should not be expected to know that. But, they also shouldn't penalise an entire site because they have sent people for certain key phrases that provided a negative experience.