walkman - 4:40 pm on Oct 5, 2011 (gmt 0)
Ding, ding, ding! We have a winner, but that ruins Google's brand-promotion plans since brands will be outranked quite often for many keywords. This non-wholesale penalizing will result in a better experience for users but the money is in cleaning the 'cesspool.' Google engineers can't be super-smart and not know this, so which one is it? Are they dumb or... ?
No they should not be expected to know that. But, they also shouldn't penalise an entire site because they have sent people for certain key phrases that provided a negative experience.