tedster - 8:45 pm on Jun 13, 2011 (gmt 0)
They all are. Google isn't listening.
Just two weeks ago someone shared their reconsideration response with me - it was most definitely personal and not automated. It didn't even seem to be boilerplate to any significant degree.
I do think the RR team now has a number of quick reply buttons they can click for standard actions, and it's not impossible that the "no manual spam actions" look-up could be automated. But it is frustrating that algorithmic spam actions might still catch an occasional false positive, and now it feels like you can't get a human look to overrule that - to see if your site might be worth putting on the "exception list".
I think there's still a human look somewhere along the stream, and the key is that your request needs to immediately look like it's not "just another one of those."