dickbaker - 11:57 pm on May 26, 2011 (gmt 0)
With all of the discussion about user engagement factors, I decided to search for a service that would allow viewing visitors on my site. I found one with a free trial, allowing me to view 100 visitors. It was a humbling experience, to say the least.
It was also educational, as I could see where users were having difficulty figuring out things, or trying to figure out how to click on something. I found two or three things about my site that I need to change immediately.
Then I could see the thin content, and how users came, scrolled down a few lines, and hit the back button. Not good.
None of the first 100 visitors in the free trial went to any of the pages where I've added things such as videos, performance charts, model XYZ history, or other beefed-up content. I'll gladly pay to subscribe to see how visitors are interacting with the changes I've made.
When Panda first hit, I was huffing about how good my site was. Now, watching visitors actually on the site, I can see that I have a long way to go to hold many of them who are now leaving too soon.