outland88 - 6:19 pm on Mar 7, 2011 (gmt 0)
Ms. Fox comes across as a hired gun doing damage control for Google to me. At the least she seems intent on quelling the publicity. I didnít even think she worked for Google anymore or was that Ms. Mayer who once claimed the omnipotence of Google. If Google employees are parading the streets of Egypt advocating the overthrow of a government I have no problems with people complaining about what many now perceive to be as a greedy search engine.
I particularly liked her point regarding responding to the masses. Honey, Google doesnít like responding to anybody whether it deals with Search, Checkout, Adwords, or Adsense. Anybody can receive far better service disputing a $60 phone bill than you can get spending $5000 a month with Adwords. As for sympathetic Google engineers where is that? Please, most canít get past front line form letters from Google India.