tedster - 12:03 am on Feb 28, 2011 (gmt 0)
I like to use the analogy of a store I know of that thrived financially for two generations. They did a lot things wrong and I couldn't see at first why they were so successful. Then it became clear. They had a major bus stop right outside their from door.
And of course you can guess the rest. The bus line was rerouted and one year later the store went out of business. Even after disaster struck and their traffic dried up, they were unwilling to change how they did things. To this day, I hear that the owner blames the transit authority for the failure.