spica42 - 5:40 pm on Aug 5, 2010 (gmt 0)

Thanks for your reply.

I have read the thread under the hot topics area and I have also done many of the things suggested in the 'Scraped or Stolen Content: What To Do First'.

Namely, I have:
1. Contacted the Web Host/ISP Contact via email but they have not replied me. An automatic ticket has been created under their support area and it seems to be in their spam folders.

2. I have submitted to google via Google Webmasters.

3. I'm not sure if I should contact the site owners as they seems to have ripped off my site manually. I operate an ecommence website and their entire site is a duplicate of mine except of their sidebar and their logo. The seems to be selling similar products and are using all my product descriptions and my pictures. Furthermore they are in China and I don't think contacting them will help. (Anyone wants to see the sites pm me?)

My site has been up for many years and I have submitted a sitemap via Google webmaster tools one year ago. Most of my pictures are watermarked with my site name. The offending site seems to have only started in July / August 2010.

I apologize if I sound like I'm ranting but we need these traffic to sell products and having someone rip off our content and being able to rank higher is really painful. Furthermore, we have employed photographer and content writers to create these content. What else can I do? Anyone can tell me why Google is filtering our site instead? Their site design seems to be inferior to ours.