skweb - 7:06 pm on Apr 20, 2010 (gmt 0)
My understanding is that a term gets in autosuggest after the searches for it cross a threshold. In other words, some customers are clearly unhappy with the product/service and wonder if they have been scammed.
The company may want to review its products and services and speak to a large group of customers to make sure that they do not perceive something as a scam. Those guys at Free Credit Report are following the law but millions of people think that they run a scam.