talismon - 9:20 pm on Jun 4, 2009 (gmt 0)

They certainly won't tell you, it took us a few attempts to get it right. Our final request included specific information on inbound links we had removed and we believe this level of detail helped in getting our site back quickly. If you were penalized and don't have paid links, I would scrutinize links that may 'look paid' and provide an explanation of sorts too.