tedster - 8:13 pm on Feb 3, 2009 (gmt 0)
You certainly should talk to your web host's tech support. There may be a way to get access that you are not aware of. However, if your hosting is on some kind of service that does not allow that access and the website is anything more important than a personal hobby site, then I would move to another host - and right away. You need these tools to run a proper online business.