arnarn - 3:14 am on Sep 13, 2007 (gmt 0)

Just a quick update on the CSE / Business edition.

After sending multiple emails thru different channels (CSE support, general G support and G Checkout), the first reply we got came from the last avenue used (G Checkout) when we used the link "problems with this order".

Since that reply, we have received several other responses indicating that our problems should now be resolved (and they have been).

BTW, based on our email responses, the group supporting the CSE/BE is the Enterprise Support group.

After a 3rd reply cycle on one email, we got this response regarding our concern about phone support: "... Our guidelines don't guarantee phone support. We use it only in the case where email support doesn't work." .... HUH?

YET, here's the text you're given when they're convincing you to buy the service: "... the Business Edition enables customers to enjoy technical support (email and/or phone), customization of search results using XML API ..."

Mostly a RQ, but: Does anyone think there's a slight dis-connect between support and sales on this product?

Now we're looking forword to "enjoying" all the things CSE/BE is supposed to give us!