aleksl - 3:43 pm on May 16, 2006 (gmt 0) Not my words
"Most technology ventures fail because technologists manage them. Technologists think their business is the creation of of cool technologies loaded with wonderful new features. They think that because they are engineers who thrill to the idea of change. However, in reality technology is widely hated by its users, because ordinary folk loathe change. Therefore any new artifact, no matter how much its various features appeal to technologists, will always be rejected by its intended customers unless "the pain of moving to a new technology is lower than pain of staying in the status quo"
Not my words