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g1smd - 9:56 pm on May 3, 2006 (gmt 0)
Just work out how much time is spent merely wiring up 100 000 boxes and plugging them in and copying the OS on to them. Enough work to keep 100 people employed for at least several months, and that is just a small part of the overall job.
I think they did realise what was going on, some 9 to 12 months ago, and have been working on fixing it since then, and most of the "visible" work happening in the last 4 or 5 months.