Right_Reading - 4:36 am on Jul 27, 2006 (gmt 0) [edited by: Right_Reading at 4:37 am (utc) on July 27, 2006]
I understand trinorthlighting's feeling that too many people spend too much time in fruitless complaining, and it's true that can get tiresome. At the same time, I think there are real issues and frustrations that webmasters can hardly help but give voice to. As far as Google's communications go, I'm less concerned about pronouncements from people like GoogleGuy or Matt Cutts and more about how well they respond to people who e-mail them with questions or problems. My own experience in that area has not been terrible -- I was penalized but eventually got it fixed-- but many people report that their e-mails go unanswered or they just receive pointless boilerplate. For one example, you could search for the comments of Matt Heaton, CEO of the web host Bluehost, about what he considers bad customer service. ("I will spend over $100,000 on google adwords this month. You would think that I could get some prompt service out of them. No no no… ") I think this kind of basic business reponsiveness, where it does seem Google is failing, is more important than slipping hints to webmasters about algo shifts.
[edited by: Right_Reading at 4:37 am (utc) on July 27, 2006]