arrowman - 1:55 am on Mar 9, 2005 (gmt 0)

In order to help the Google Search Appliance find answers to questions, the user support system checked for the user agent of "Googlebot" (the Google Search Appliance uses "Googlebot" as a user agent), and if it found it, it added additional information from the user support database into the title.

Doesn't the Google Search Appliance support metadata? Like the good old "keywords" :-)