A long-time Google searcher told me this afternoon that they couldn't use Google anymore, it was just too frustrating. They weren't finding ANYTHING that they were searching for. This person isn't a webmaster, and doesn't even have a website, but they are online a lot, and they do buy a lot of stuff online.
They went to MSN and found exactly what they were looking for in the #2 position. I think MSN has a new fan, now. It will be difficult for Google to get these people back, as she changed her homepage from Google to MSN right there on the spot...
One down...how many more people will Google let get away before they get this fiasco fixed?