1) If you spread yourself too thin, you make mistakes.
2) If you make mistakes and compound them with denials, no matter how respected you once were, you will loose all respect.
3) When people loose respect for an individual or organisation, they are more inclined to be critical.
It's just a guess, but was there a change at the top, maybe around a year ago? Time and time again, successful companies are brought down by a new and useless boss. The giveaway is when they insist on changing colorscheme, names, etc. British Airways is the best example I can think of right now.