jim_w - 4:32 am on Dec 9, 2003 (gmt 0)

>>Google doesn’t have any obligation to us as webmasters<<

Who buys their ads?

>> but they are certainly dependant upon their users.<<

So are the webmasters who buys their ads.

>>Reporting bad search results<<

I’ve said it before and I’ll say it again. It is sad that people have to report errors to any search engine. Especially if we are talking about 404’s. It is the same as inspection, and you cannot inspect quality into any product. It must be designed in. 100% inspection is only 40% to 60% effective. If a search engine has any kind of ‘quality control’, they need to make sure that they have a big enough sample size, based on acceptable standards, to have a 99% confidence level in their results, and they should not go live with it until they do.