dazzlindonna - 6:35 pm on Nov 15, 2003 (gmt 0)
robino, it is true that we usually only hear from people that are upset. however, history tells us that in the past, upset webmasters have relayed important proof that things were a mess, and only after considerable time was that proof acknowledged and fixed. it reminds me of many of my hosting companies tech support staff - they always deny a problem first, and then accuse me of causing the problem, and then eventually acknowledge the problem is on their end and fix it. but this process only comes about after i complain and scream and yell. in the past, certain people have denied problems in the serps, only to later acknowledge that in fact there were problems, and those problems were eventually solved.