So having decided that the email I got from them last month was a phishing attempt (it was sent through some other company's system, NOT moniker.com)
I just re-checked all the notices I was sent about this. They all came from moniker.com e-mail addresses, but looking at the header they did use some service called listrak which may have thrown things for you.
As mentioned above, I did have to call them. During the earlier days of this issue they must have had additional staff allocated because I was surprised to reach someone outside their regular business hours.