bill - 12:04 am on Jun 23, 2013 (gmt 0)
I had to call up Support for one account. The call was answered immediately and my issue was fixed very quickly.
I'd rather have them notify account holders of a breach, and initiate a password reset campaign like this though. Sure, it's probably stretching their resources at the moment, but I think they did the right thing. Perhaps this will encourage them to smooth out their account management system and to add more security options.