Webwork - 4:01 pm on Sep 21, 2012 (gmt 0)
Seems classy to me!
Classy is this: "Tell me how we messed up your business/life (implicitly add "and don't be an ass or a whiney baby about it") and we'll put things right."
That approach might require some real customer service and might cost corporate more than extending the bandwidth/HDD lease 30 days. This is more practical business damage control.
I suspect that a few of their bigger customers (if they have any) will be getting a more individually fashioned apology.
Given Bob's antics "class" would probably be a word best applied in the context of "he's in a class of his own" (in the domain/hosting industry).