callivert - 10:23 am on Feb 4, 2011 (gmt 0)
Just a belated follow up, I sorted everything out with answerable by the way. They fixed the problem and restored me to 'redemption' and from there I did a simple renew.
I guess it was just a system error or something. I don't care because the problem's fixed (and I've kept it registered with them).
It's all good.