robho - 4:26 pm on Sep 29, 2010 (gmt 0)
Ugh. It's in the currently-fashionable hint-of-pale-blue and hint-of-grey text on white that is just about unreadable. Don't these "designers" ever get out into the real world where text should be designed for reading?
What's worse is I hunted for a support contact to ask if there is any way to change the colors (to something with a bit of contrast) and find I have to re-register just to ask about my existing account. That is so customer-unfriendly and lazy, they can't even be bothered to program a single sign on, expect the user to do the work instead.
I'm not sure that actually doing anything on the site has changed that much, they've just made it less readable. A lot more scrolling needed to perform the same actions as before, as the actions are down the side rather than across the top of the list of domains.
Really though it's the pastel colours for text that is the killer. For the first time it makes me want to investigate over-riding stylesheets with a local one, just to be able to use it. Compare the readability of "Moniker has changed it's look. Learn more about our new site design." with the pale stuff below it.
I completely agree with you about looking after existing customers, and the best way to do that is to make a site useful and usable. This redesign doesn't do anything there, makes it worse.