|I was concerned when Monte sold Moniker to Oversee. He built the company upon a reputation for attentive customer service. Moniker's CS reps were the smartest, most attentive, and oftimes the funniest in the industry. |
After he sold customer service moved from live people and rapid email responses to a ticketing system. (Larger accounts still benefit from dedicated CS reps, so no "big" gripe.)
After he sold I increasingly saw instances of unscheduled server downtime. Not frequent, nor of long duration, but often enough to catch my eye.
This latest development suggests that Oversee is not investing in certain essentials, like failover systems. I say "suggests" because absent official word we're all a bit in the dark about the cause.
So, when it comes to a registar, when is enough enough?
How far do things have to go before you take a walk?