Monte, it's reassuring to know that you're still in the game.
this outage was a result of human error in our NOC. They were upgrading drives for a completely different set of sites and switched ours by accident
And here I thought the answer was going to be that someone tripped on the power cord and the janitor eventually found the plug lying on the floor and plugged it back in :P . . but, really, . . "the NOC did it"? Ratbert and Homer Simpson are now both working in the NOC, eh? :-/
P.S. Really? Pulled the wrong drives? That's up there will cutting off the wrong arm or leg. Aren't the drives physically labelled, in addition to all the other safeguards I'd imagine would/should prevent this type of blunder? Guess I already know the answer . . unless there was a language problem in reading the label on the outside of the drive/server.