Moniker_Man - 10:14 pm on May 5, 2010 (gmt 0)

Thanks Wheel! Appreciate the support and glad to have you as a customer. Turns out this outage was a result of human error in our NOC. They were upgrading drives for a completely different set of sites and switched ours by accident - that brought down our data base until they reloaded. We could not send out email as a result to notify customers. Back up was there but could not kick in due to the type of error even with redundancy - so we learned another thing about what and how to back this up in the future should someone make that mistake again. I guess anything can happen ;-(