I am still here guys and working harder than ever. Our outage last night was unfortunate and all the details are still being investigated. We have never been down that long...ever and as most of you know, rarely go down at all.
We only went to a ticket system when we grew too large for an email driven support system and this has actually improved response times and logged time to resolve in a data base. Most of you know know your rep, their extension, and even their cell phone so can always get a hold of us.
my email is email@example.com, and my direct line is 954-861-3531.
Again our apologies for the unplanned outage and thank you for your patience.