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---- Moniker.com Now Down For About 19 Hours
Webwork - 2:50 pm on May 5, 2010 (gmt 0)
|Site Unavailable |
The Moniker� site is temporarily unavailable. We apologize for the inconvenience.
We apologize for any inconvenience.
It would be nice, don't you think, if Moniker's customers received an email advising . . . anything?
It would be nice, also, if this wasn't happening at the same time I'm involved in a domain sale where I urged the buyer to open an account with Moniker because the domain transfer (to the buyer) would be "fast, safe and secure".
I was concerned when Monte sold Moniker to Oversee. He built the company upon a reputation for attentive customer service. Moniker's CS reps were the smartest, most attentive, and oftimes the funniest in the industry.
After he sold customer service moved from live people and rapid email responses to a ticketing system. (Larger accounts still benefit from dedicated CS reps, so no "big" gripe.)
After he sold I increasingly saw instances of unscheduled server downtime. Not frequent, nor of long duration, but often enough to catch my eye.
This latest development suggests that Oversee is not investing in certain essentials, like failover systems. I say "suggests" because absent official word we're all a bit in the dark about the cause.
So, when it comes to a registar, when is enough enough?
How far do things have to go before you take a walk?
And, for anyone contemplating a move, is it fair to say that everywhere you turn . . there are (potential) issues?
[edited by: Webwork at 8:26 pm (utc) on May 5, 2010]
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