vincevincevince - 1:53 am on Jun 2, 2006 (gmt 0)
They admitted receiving the online cancellation for domains in 3 different accounts, but said they only received the printed page to confirm the cancellation for one account
They knew that you wanted to cancel but didn't chase you up when the printed page didn't arrive? You gave them a clear and reasonable indication of your wishes and they were unable even to email you? They have been clearly negligent.