vincevincevince - 10:29 am on May 30, 2006 (gmt 0)
I think you need to put your case in writing and send it recorded delivery to their office. I second the suggestion that you contact trading standrads. Also print out their terms and conditions - check them carefully. Use the wayback machine and/or Google's cache to look for previous versions of the terms and conditions (they may have changed them since you registered - do the terms and conditions allow them to change them without you accepting the new agreement)?