Two years ago, I bid on a domain at several different auction sites. I won it through an auction service that has not been named yet in this thread. (So no use for me to advertise their name.) The thing is, any of the "auction" sites may wind up using ANY registrar in the world to actually register your domain. In this case, the registrar was a company in Japan. I can muddle through some simple text in a few languages, but Japanese isn't one of them. I literally had to start at the registrar's home page and then use View Source on every page in order to navigate the links and forms. I managed to get my password sent to me and then get the domain unlocked. Then I requested a transfer through my preferred registrar.