jtara - 7:24 pm on Feb 1, 2008 (gmt 0)

First thing: pay attention to the dates! Do not miss the response date.

Also, make sure you have been given proper notice. Be absolutely clear on the timing set out in the published procedure, and that it has been followed.

(When does the clock start? When the complaint was mailed by them? Postmarked? Received by you? Was it a month in the mail? Etc.)

If not, I'd think that's the first thing to file some sort of protest over - but while continuing to work diligently to meet the date given, even if it is incorrect.