blueheelers - 7:10 pm on Dec 29, 2006 (gmt 0)

I asked a csr at the the largest one how come they charge $35 a year while others charge under $8. She replied that they will be here tomorrow. So, stability is there pitch.

If it's THE big registrar that charges $35/year then it will be a good thing they will be here tomorrow - it will take days for them to resolve issues.

I have 150+ domains and kept my top 10% with the $35/year registrar thinking the 1800 service would be a good fall back on if I had trouble. Recently I had a problem moving a domain to another account (within their service) and it took them a month to resolve the issue. The process, repeated several times, was: call 1800#, explain problem, csr says they will elevate it and give me a ticket number and says to wait a few days for email conforming resolution.

In other words, the phone service option sometimes can be more of a feel good for the customer than a quicker resolution to the problem.