Onders - 11:27 am on Mar 26, 2005 (gmt 0)

How can you tell if a company is a reseller? Do they have to state that they are a reseller or is this something you should find out for yourself? Also, I'm currently with a reseller and although their support is good they don't actually have that much control - there was a power failure not too long ago and since they are just an intermediary, they had no control over it and couldn't do a thing..