TheMadScientist - 5:12 pm on Jan 31, 2011 (gmt 0)

These guys just don't get it do they?

I just got a reply to a ticket I sent today and it basically said 'no information should be lost for the service you provide' on the site I asked about...

Okay, neato, cool, what about the impression people get when they visit the site and it's down?

Is there some way I can explain to them if they use the service no information will be lost when my hosting company can't get it together and keep my sites up? I don't know who they are. I can't just call them and explain my hosting company can't keep the sites online but 'everything is ok'. All they know is they went to the site, it was not available (at least they didn't put a suspended message on it this time) and they leave thinking 'unreliable' and they're right... That's what WestHost seems to be the definition of lately.

Completely and totally unreliable.

Give me an 'oops' once a year for an hour... Alright.

Give me an 'oops' and then send me an e-mail that says everything's alright like it doesn't effect the site and system's reputation in the eyes of EVERY SINGLE VISITOR who sees the site's not working like it's no big deal and it's totally cool if they are down for hours on end (twice this month) and it's time for me to move, rapidly.

Can you image this:
We've used over half (I've been down for 5+ hours this month) our 99.9% uptime guarantee this month alone, but it's no big deal, there was no information lost, so all the people who saw the site was down will understand, even though you can't possibly explain anything to them, because you have no clue who they are.

Really? As a business owner I'm supposed to accept that from a hosting company... Huh, WTF?

ADDED: Of course their site's been up the whole time... lol ...I guess it's only important for sites to be up when it's their customers and their reputation on the line, not mine...

I'm honestly afraid to promote the site I just launched while it's hosted with them, because if I promote it and it keeps going down I can't undo the initial impression made by the site and system...